LuckyMate Cookie Policy

At Lucky Mate, we believe that transparency is the foundation of trust. This Cookie Policy explains how we use cookies and similar tracking technologies on our website, what data we collect through them, and how you can manage your preferences. By continuing to use our platform, you acknowledge that we may place cookies on your device in accordance with the terms described below. If you have any questions about our practices, please reach out to us at support@luckymate.com.

What Are Cookies?

Cookies are small text files that are stored on your device — desktop, tablet, or mobile — when you visit a website. At LuckyMate, we use cookies to recognise your browser, remember your preferences, and ensure our platform functions correctly. They help us deliver a smoother, faster, and more personalised experience every time you log in to your account.

Cookies are not viruses or malware. They do not access other files on your device, and we only use the data they collect in ways that are described in this policy. Some cookies are placed directly by us, while others may be placed by trusted third-party services we work with.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function. Without them, certain core features — such as the Lucky Mate casino login process, secure payment sessions, and account management — would not operate properly. We do not require your consent to place these cookies, as they are technically required to deliver our services.

• Session management and authentication during luckymate login
• Security tokens that protect your account from unauthorised access
• Load balancing to ensure stable platform performance
• Shopping cart and deposit flow functionality

Performance and Analytics Cookies

We use analytics cookies to understand how players interact with our platform. At LuckyMate, we collect aggregated and anonymised data about page visits, session durations, and feature usage. This allows us to identify areas for improvement and optimise our pokies library, payment flows, and bonus pages.

• Page view counts and traffic sources
• Device type and browser information (desktop, iOS, Android)
• Error tracking and performance monitoring
• Interaction with bonus offers, including our welcome package and free spins promotions

Functional Cookies

Our Lucky Mate platform uses functional cookies to remember your settings and preferences between visits. These cookies make it possible for us to personalise your experience without you having to reconfigure your preferences every time you return.

• Language and regional settings (EN-AU, EN-NZ)
• Currency preferences, including AUD and crypto options
• Remembered username for faster luckymate casino login
• Game lobby filters and display preferences

Marketing and Targeting Cookies

We and our advertising partners may use marketing cookies to serve relevant promotional content. At LuckyMate, we want to ensure that the offers you see — including the lucky mate promo code, free spins, and welcome bonus — are genuinely relevant to you. These cookies track your activity across websites to build a profile of your interests.

• Retargeting pixels from advertising networks
• Affiliate tracking to credit referral sources correctly
• Campaign performance measurement for bonus promotions
• Frequency capping to avoid showing you the same ad repeatedly

Third-Party Cookies

Our LuckyMate platform integrates services from third parties, including game providers such as NetEnt, Pragmatic Play, Play'n GO, and others, as well as payment processors and analytics tools. These third parties may place their own cookies on your device. We do not control the data collected by third-party cookies, and we encourage you to review their individual privacy policies.

Why We Use Cookies

At Lucky Mate, we rely on cookies for several important reasons. We use them to keep our platform secure and functional, to measure the effectiveness of our promotional campaigns — including our lucky mate no deposit bonus offers and loyalty program communications — and to improve our overall service quality. We also use cookies to comply with our obligations under our Curaçao licence, which requires us to maintain accurate records of platform activity.

How Long Do Cookies Stay on Your Device?

We use two categories of cookies based on duration:

• Session cookies — these expire as soon as you close your browser. We use them for authentication and temporary data handling during your visit to our site.
• Persistent cookies — these remain on your device for a defined period, typically between 30 days and 24 months, depending on their purpose. We use them to remember your preferences and support our marketing activities.

You can delete cookies at any time through your browser settings, though doing so may affect certain features of our LuckyMate platform, including saved login credentials and display preferences.

Managing Your Cookie Preferences

We respect your right to control how your data is used. At Lucky Mate, we provide a cookie consent tool that allows you to accept or decline non-essential cookies when you first visit our site. You can also update your preferences at any time by accessing the cookie settings link at the bottom of our website.

In addition, most browsers allow you to manage cookies directly through their settings menus. You may choose to block all cookies, delete existing cookies, or receive notifications when a cookie is placed. Please note that blocking strictly necessary cookies may prevent you from accessing your account, processing deposits or withdrawals, or using the luckymate live chat feature.

Browser-Level Cookie Controls

• Google Chrome — Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox — Options → Privacy & Security → Cookies and Site Data
• Safari — Preferences → Privacy → Manage Website Data
• Microsoft Edge — Settings → Cookies and site permissions

Cookies and Our Mobile Platform

Our LuckyMate casino is fully optimised for mobile devices, and we use cookies in the same manner across desktop and mobile browsers. Whether you access the lucky mate casino app via an iOS or Android device, or simply use your mobile browser, the same cookie categories and controls apply. If you are using a native app environment, similar technologies such as device identifiers and local storage may be used in place of or alongside traditional cookies.

Data Protection and Your Rights

At Lucky Mate, we take your privacy seriously. The data we collect through cookies is handled in accordance with our Privacy Policy, which is operated by Anakatech Interactive Limited. We do not sell your personal data to third parties. Where we share data with partners — such as analytics providers or advertising networks — we do so under data processing agreements that require them to protect your information.

You have the right to request access to the data we hold about you, request its deletion, and opt out of marketing communications at any time. To exercise any of these rights, please contact our support team at support@luckymate.com. Our team processes all requests within 3 hours on average.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. At LuckyMate, we will notify you of any significant changes by displaying a prominent notice on our website or by updating the cookie consent banner. We encourage you to review this page periodically to stay informed about how we use cookies.

Contact Us

If you have any questions or concerns about this Cookie Policy or how we handle your data at Lucky Mate, please do not hesitate to contact us. You can reach our support team via live chat directly on our website or by emailing us at support@luckymate.com. We are here to help and committed to ensuring your experience on our platform is safe, fair, and transparent.