LuckyMate Casino Privacy Policy

At Lucky Mate Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or use our services at luckymate.co.com. By accessing our platform or creating an account, you agree to the practices described in this document. We encourage you to read it carefully before engaging with our services.

Who We Are

LuckyMate Casino is operated by Anakatech Interactive Limited, a licensed gaming company holding a Curaçao gaming licence. We are dedicated to providing a safe, fair, and enjoyable online gaming environment for players in Australia and New Zealand. As the data controller, we are responsible for how your personal information is processed and protected across all interactions with our platform.

Information We Collect

At Lucky Mate, we may collect the following categories of personal data when you register, deposit funds, play games, or contact our support team:

• Identity data: full name, date of birth, username, and government-issued ID details
• Contact data: email address, phone number, and residential address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device information, and login timestamps
• Behavioural data: gaming activity, session duration, wagering history, and bonus usage
• Communications data: messages sent via live chat at luckymate live chat or emails to support@luckymate.com

Here at LuckyMate Casino, we collect only the data that is necessary to provide our services, meet legal obligations, and improve your experience on our platform.

How We Use Your Information

Our Lucky Mate platform uses your personal data for the following purposes:

• To process your registration, verify your identity, and manage your account
• To facilitate deposits and withdrawals across methods such as PayID, Visa/Mastercard, e-wallets, crypto, and bank transfers
• To deliver personalised promotions, bonus offers, promo codes, and free spins relevant to your activity
• To administer our loyalty and VIP programme, including Comp Points tracking across Bronze, Silver, Gold, Platinum, and Diamond tiers
• To provide customer support via live chat and email, with all requests processed within approximately 3 hours
• To monitor gaming activity for responsible gambling compliance, including deposit limits, time-outs, and self-exclusion tools
• To detect and prevent fraud, money laundering, and any other unlawful activity
• To comply with our obligations under the Curaçao gaming licence and applicable regulations

Legal Basis for Processing

We at LuckyMate Casino process your personal data on the following legal grounds:

• Contractual necessity: processing required to deliver the services you have signed up for
• Legal obligation: compliance with anti-money laundering (AML), know-your-customer (KYC), and licensing requirements
• Legitimate interests: fraud prevention, security monitoring, and platform improvement
• Consent: where you have explicitly agreed to receive marketing communications from us

Sharing Your Data

Our Lucky Mate team does not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: to securely handle your deposits and withdrawals in AUD or cryptocurrency
• Game providers: such as Playson, Play'n GO, NetEnt, Pragmatic Play, and others, to facilitate gameplay and certified RNG functions
• Identity verification services: to fulfil KYC requirements and protect our platform from fraud
• Regulatory authorities: when required by our Curaçao licence or applicable law
• eCOGRA: as part of our independent audit and fair play certification process

We require all third parties to maintain the same standard of data security that we apply internally at LuckyMate Casino.

Cookies and Tracking Technologies

At Lucky Mate, we use cookies and similar tracking technologies to enhance your experience on our website. These include session cookies, preference cookies, and analytical tools that help us understand how you interact with our platform. You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of specific features on our site.

Data Retention

We at LuckyMate Casino retain your personal data for as long as your account remains active or as required to meet our legal and regulatory obligations. Following account closure, we may retain certain records for up to five years in accordance with anti-money laundering legislation. When data is no longer required, we securely delete or anonymise it.

Your Rights

Our Lucky Mate Privacy Policy recognises the following rights you hold regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct any inaccurate or incomplete data
• Right to erasure: you may request deletion of your data, subject to legal retention obligations
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
• Right to data portability: you may request your data in a structured, machine-readable format
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us directly at support@luckymate.com. We will respond to your request within a reasonable timeframe.

Security Measures

We take the security of your personal data seriously. At LuckyMate Casino, we implement industry-standard encryption, secure socket layer (SSL) technology, and strict internal access controls to protect your information from unauthorised access, disclosure, or loss. Our systems are regularly audited and monitored to maintain the highest standards of data protection.

Responsible Gambling and Data

Our Lucky Mate responsible gambling tools — including deposit limits, session limits, loss limits, cool-off periods, and self-exclusion — require us to process certain data about your gaming behaviour. This processing is carried out in your interest and in compliance with our licence conditions. We take this responsibility seriously and will never use this data for purposes outside of player protection and regulatory compliance.

Updates to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or regulatory obligations. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how LuckyMate Casino protects your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Lucky Mate, please do not hesitate to reach out to our support team:

• Email: support@luckymate.com
• Live Chat: available directly on our website at luckymate.co.com

We are here to help and will address all privacy-related enquiries as promptly as possible. At LuckyMate Casino, your trust is our priority — and protecting your data is a commitment we uphold every day.